At Maison Aimée, each product is custom-made and uniquely crafted. Once your order is confirmed and payment is processed, it cannot be cancelled or refunded. Due to the bespoke nature of our furniture and upholstery, materials are sourced and work begins immediately, making returns and exchanges impossible.
We kindly ask you to double-check all dimensions, materials, and product descriptions before placing your order. Additionally, please inspect your item upon delivery, as it becomes non-exchangeable once signed and accepted.
In the rare case of receiving the wrong, faulty, or damaged item, please contact us immediately with photos. Refunds, if applicable, will be processed through the original payment method and may take up to 45 days.
Your satisfaction is important to us, and we will address any issues promptly.
